Monday, March 11, 2013

In which, I almost never shopped with Barnes and Noble again.

On February 23rd I went to Barnes & Noble.  When all was said and done my total came to $132.38 (I got a lot of books).  And I almost left without spending a dime of that. BECAUSE the guy at the register was such a pushy jerk to me that I almost said "Never mind."  And walked out of there empty-handed.  But I just let it go, got my books, and got out of there.

And I told myself, "Self, don't ever go back to that Barnes and Noble."  And I haven't. . . .until March 2nd.  I was in the area, and in need of a Barnes and Noble gift card.  And not even thinking about it, I said to myself "Self, there is no way the same guy is gonna be working so just go in here, get the gift card, leave."

So I go in there.  I get the gift card (and a few other things) and go to the counter.  And then I see that the same jerk is standing nearby and my heart sinks. And I have a bad feeling I am gonna have to fight with him over not having a Barnes and Noble membership card again.

But wait. . . here comes another guy!  And I breathe a sigh of relief thinking "Yay! I don't have to deal with the same jerk again."  And this new guy walks over, says "Hi', says "Bye" and keeps walking. And I am beginning to worry when he laughs and says "Just kidding, find everything you need?"  And immediately I am in a better mood.

This guy is sarcastic but funny, and not rude (though he wasn't ginger either*) and I thought "I can do this because this guy is being nice and has a sense of humor and isn't shoving a Barnes and Noble membership down my throat."  So he is adding up all my stuff and we're laughing and he ends up asking me if I want a bag at the same time I ask for a bag and we both end up laughing.

And having never put in a good word for someone for being kind before, on Monday morning I called Barnes and Noble and put in a good word for the guy because it is people like him that deserve recognition for their small acts of kindness that people don't realize make a huge difference when they really do! And my faith in Barnes and Noble staff has been restored, and I will continue shopping there on occasion.

And because it fits and I can, I leave you with a quote from The Hobbit.

"Saruman believes it is only great power that can hold evil in check, but that is not what I have found. I found it is the small everyday deeds of ordinary folk that keep the darkness at bay. Small acts of kindness and love." 
~ Gandalf
The Hobbit 


*Bonus points if you get the ginger reference* 

10 comments:

  1. Way to go! I'll bet the guy was surprised and pleased when he found out you called. :-)
    Proud of you - as always.
    Pelli

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    1. Thanks! The funny thing is, I also complained about the other guy at the same time and the manager knew exactly who I was talking about in both cases before I said a single name!

      :D

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  2. Oh man...that is the thing I hate the most about Barnes & Noble. Some of the clerks just ask and leave it at that. I can not stand it when they start with the "are you sure? You can save..." used car salesman attempt at convincing me.

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    1. Right?! And the sad thing is, I actually did have to go through the jerks line again. And he remembered me and was like "Oh I see you're here again, I thought you didn't shop here very often. It's okay, I'll sell you a membership next time you come!" And I was like "Not that I ever plan on having you ring me out again." And I left.

      Yep I hate that!

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    1. :) Agreed! I just LOVE it though. It is so true!

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  4. I am so glad for you!
    Wow! $130! Must have been some REALLY good books!
    :D
    -Martha

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    1. Thank you! And yes, I hardly ever spend so much at once but I sorta got an unexpected bonus and I got 15 books so it was totally wort it! And yes, some of these books I have been waiting to get for five years!

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  5. It's great that you phoned to put a good word in. Normally people only say something to complain, the people doing a great job go unnoticed.

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    1. I know how it feels to do an awesome job and never hear anything and then make one mistake and never hear the end of it. So when this guy at B&N was so wonderful, I knew the second I finished paying that there was no way I wasn't going to call and put in a good word!

      Everyone deserves recognition and praise for hte good they do!

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