And I told myself, "Self, don't ever go back to that Barnes and Noble." And I haven't. . . .until March 2nd. I was in the area, and in need of a Barnes and Noble gift card. And not even thinking about it, I said to myself "Self, there is no way the same guy is gonna be working so just go in here, get the gift card, leave."
So I go in there. I get the gift card (and a few other things) and go to the counter. And then I see that the same jerk is standing nearby and my heart sinks. And I have a bad feeling I am gonna have to fight with him over not having a Barnes and Noble membership card again.
But wait. . . here comes another guy! And I breathe a sigh of relief thinking "Yay! I don't have to deal with the same jerk again." And this new guy walks over, says "Hi', says "Bye" and keeps walking. And I am beginning to worry when he laughs and says "Just kidding, find everything you need?" And immediately I am in a better mood.
This guy is sarcastic but funny, and not rude (though he wasn't ginger either*) and I thought "I can do this because this guy is being nice and has a sense of humor and isn't shoving a Barnes and Noble membership down my throat." So he is adding up all my stuff and we're laughing and he ends up asking me if I want a bag at the same time I ask for a bag and we both end up laughing.
And having never put in a good word for someone for being kind before, on Monday morning I called Barnes and Noble and put in a good word for the guy because it is people like him that deserve recognition for their small acts of kindness that people don't realize make a huge difference when they really do! And my faith in Barnes and Noble staff has been restored, and I will continue shopping there on occasion.
And because it fits and I can, I leave you with a quote from The Hobbit.
"Saruman believes it is only great power that can hold evil in check, but that is not what I have found. I found it is the small everyday deeds of ordinary folk that keep the darkness at bay. Small acts of kindness and love."
~ Gandalf
The Hobbit
*Bonus points if you get the ginger reference*
Way to go! I'll bet the guy was surprised and pleased when he found out you called. :-)
ReplyDeleteProud of you - as always.
Pelli
Thanks! The funny thing is, I also complained about the other guy at the same time and the manager knew exactly who I was talking about in both cases before I said a single name!
Delete:D
Oh man...that is the thing I hate the most about Barnes & Noble. Some of the clerks just ask and leave it at that. I can not stand it when they start with the "are you sure? You can save..." used car salesman attempt at convincing me.
ReplyDeleteRight?! And the sad thing is, I actually did have to go through the jerks line again. And he remembered me and was like "Oh I see you're here again, I thought you didn't shop here very often. It's okay, I'll sell you a membership next time you come!" And I was like "Not that I ever plan on having you ring me out again." And I left.
DeleteYep I hate that!
That quote fits, indeed!
ReplyDelete:) Agreed! I just LOVE it though. It is so true!
DeleteI am so glad for you!
ReplyDeleteWow! $130! Must have been some REALLY good books!
:D
-Martha
Thank you! And yes, I hardly ever spend so much at once but I sorta got an unexpected bonus and I got 15 books so it was totally wort it! And yes, some of these books I have been waiting to get for five years!
DeleteIt's great that you phoned to put a good word in. Normally people only say something to complain, the people doing a great job go unnoticed.
ReplyDeleteI know how it feels to do an awesome job and never hear anything and then make one mistake and never hear the end of it. So when this guy at B&N was so wonderful, I knew the second I finished paying that there was no way I wasn't going to call and put in a good word!
DeleteEveryone deserves recognition and praise for hte good they do!